Change or not to change?

Sometimes we need to make changes, whether we like it or not, that change can be easy and you wish you had changed sooner and sometimes they just don't go to plan and it can be months of headaches, our experience is that most of the time this is because of communications and clear goals at the start, with the occasional change in plan half way and people don't feel comfortable confronting the boss that it's just not possible. 

From the moment of inception we can complete a 'fit for purpose' review of your IT system, we'll spend time with your staff and understand where the pain points are, if there blatant holes in business process which is causing errors, delays or complaints from your customers.  Recommend any amendments that could be made, with a GAP analysis explore alternatives that could be undertaken, this might be internal staff training, a review of your business processes to reflect changes that had been released and never documented or it could be result in time for a change.

New features, new challenges

So, you've decided to make a change to the systems you use in your business, but you don't have the resources to operate your business and implement a major IT change, don't worry though this is where HighPass IT & Consulting steps in for you.

Getting what you need

Depending on the system you have purchased there can be huge amounts of implementation, configuration or optimisation to do to make sure the software you've purchased is set up correctly for your business. We'll discuss your business process, your business team and what information your board and management teams need in order to make those crucial decisions. 

Feature mapping

HighPass IT & Consulting will put together a process map showing all the functionality you'll need, building custom training plan for all your staff and depending on the technology you've purchased we'll build and configure everything for you as well.

Having identified your subject matter experts (SMEs) within your team(s) we'll complete testing to ensure everything is working how it should, we'll support you through every step of the journey. 

Intensive or Light touch training

Having been involved in software training for many years, we understand the importance of individuals training needs so will work with your staff to make sure they understand their role with the new software. 

Support from end to end

Regardless of where you ask us to join your journey, our number one priority is making sure you get what you need.